This Privacy Policy explains how lucky game ph collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to keeping your data safe and being transparent about how it is handled. Please read this page carefully before registering or using any part of the platform.
When you register an account on lucky game ph, we collect the personal information you provide during sign-up, including your name, email address, date of birth, and contact details. We also collect information related to your account activity, such as login times, device type, IP address, and transaction history. This data is necessary to operate your account, process deposits and withdrawals, and verify your identity in line with applicable Philippineregulations. If you use our mobile app, we may also collect device identifiers and app usage data to improve your experience and ensure the platform runs correctly on your device. We do not collect any information beyond what is reasonably necessary to provide our services to players in the Philippines.
Additional information may be collected when you contact our support team, submit a complaint, or participate in a promotion. In these cases, the content of your communication and any documents you provide will be stored securely and used only for the purpose for which they were submitted. We may also collect information automatically through cookies and similar technologies when you browse the platform — this is explained further in the cookies section below. All data collected is handled with care and stored in a secure environment that meets the standards required under Philippine data protection law. You have the right to request a copy of the personal data we hold about you at any time by contacting our support team.
The personal information we collect is used primarily to operate and maintain your lucky game ph account, process financial transactions, and deliver the services you have requested. We use your data to verify your identity before approving withdrawals, to detect and prevent fraudulent activity, and to comply with our obligations under Philippine gaming and data protection regulations. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our terms or policies. If you have opted in to receive promotional communications, we may also use your email address or phone number to inform you about relevant offers and bonuses available on the platform.
We analyse aggregated, anonymised usage data to understand how players interact with the platform and to make improvements to the user experience. This analysis does not identify you personally and is used solely for internal product development purposes. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. Your data will never be sold, rented, or shared with third-party advertisers or marketing companies. Any use of your data beyond what is described in this Privacy Policy will only occur with your explicit consent or where required by law.
lucky game ph does not sell or rent your personal information to any third party. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and customer support tools. These providers are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We do not permit our service providers to use your data for their own marketing or commercial purposes. All third-party providers we work with are selected carefully and are required to meet data security standards consistent with our own obligations under Philippine law.
In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obligated to do so. We will only make such disclosures where we are satisfied that the request is lawful and proportionate. If we are involved in a business restructuring or transfer of ownership, your personal data may be transferred as part of that process, and you will be notified in advance where this is required by law. Outside of these specific circumstances, your data remains within the lucky game ph platform and is not shared with any external party without your knowledge and consent.
The lucky game ph platform uses cookies and similar tracking technologies to ensure the website and mobile app function correctly and to provide you with a smooth, personalised experience. Essential cookies are required for the platform to operate — they enable functions such as keeping you logged in, remembering your preferences, and securing your session. These cookies cannot be disabled without affecting the functionality of the platform. We also use performance cookies to collect anonymised data about how pages are used, which helps us identify areas for improvement and optimise the platform for Filipino players.
You can manage your cookie preferences through your browser settings or through the cookie consent tool available on the platform. Please note that disabling non-essential cookies may affect certain features of the platform, such as personalised content or saved preferences. We do not use cookies to track your activity across third-party websites or to build advertising profiles. Any data collected through cookies is handled in accordance with this Privacy Policy and is not shared with external advertising networks. If you have questions about how cookies are used on the platform, you can contact our support team for more information.
Under applicable Philippine data protection law, you have a number of rights in relation to the personal information we hold about you. You have the right to access your personal data and to receive a copy of it in a commonly used format. You also have the right to request that inaccurate or incomplete information be corrected without undue delay. If you believe that we are processing your data in a way that is not consistent with this Privacy Policy or with applicable law, you have the right to object to that processing and to request that it be restricted while your concern is investigated.
You may also request the deletion of your personal data in circumstances where we are no longer required to retain it — for example, if you have closed your account and there is no outstanding legal or regulatory obligation that requires us to keep your records. Requests to exercise any of these rights should be submitted to our support team using the contact details provided on the platform. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine gaming and financial regulations. Retention periods vary depending on the type of data and the legal basis for retaining it — for example, transaction records may be kept for a longer period than general account activity logs. Once the applicable retention period has expired and there is no longer a legal or regulatory reason to keep your data, it will be securely deleted or anonymised. We review our data retention practices regularly to ensure that we are not holding personal information for longer than is necessary.
If you close your account, we will begin the process of deleting or anonymising your personal data in accordance with our retention schedule. Certain information may be retained for a defined period after account closure to comply with anti-money laundering regulations, tax reporting obligations, or other legal requirements. You will be informed of the applicable retention period when you request account closure. If you have any questions about how long specific types of data are retained, please contact our support team and we will provide you with the relevant information.
Last updated: June 2025. This policy applies to all lucky game ph accounts registered in the Philippines.
Terms and Conditions Responsible Gaminglucky game ph is built for Filipino players who value both great entertainment and the security of knowing their personal data is handled responsibly. Create your free account today and enjoy sports betting, live casino, slots, and a full VIP programme — all on a platform that puts your privacy first.